★★★★★
Emma T.
Verified purchase
3 days ago
The quality really surprised me. It's soft and fleecy, feels lightweight, and my little dog stays super comfortable and protected from the wind.
Privacy policy
Last updated: January 30, 2026
HugPup™ operates this store and website, including the data, content, features, tools, products and services offered in order to provide you, the customer, with a curated shopping experience (the “Services”). HugPup™ is powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction through the Services, or when you otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing and disclosure of your personal information.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used and disclosed as described here.
Personal information we collect or process
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or information that has been de-identified so that it cannot reasonably identify or be linked to you. Depending on how you interact with the Services, where you live and what applicable law permits or requires, we may collect or process the following categories of personal information, including inferences derived from that information:
Contact details, including your name, address, billing address, shipping address, phone number and email address.
Financial information, including credit card, debit card and financial-account numbers, payment card information, financial-account information, transaction details, payment method, payment confirmation and other payment-related information.
Account information, including your username, password, security questions, preferences and settings.
Transaction information, including items you view, add to your cart, save to a wish list, purchase, return, exchange or cancel, and your previous transactions.
Communications with us, including information you provide when contacting us, for example when submitting a customer-service request or complaint.
Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.
Usage information, including information about how and when you interact with, use or browse the Services.
Sources of personal information
We may collect personal information from the following sources:
Directly from you, including when you create an account, visit or use the Services, communicate with us or otherwise provide us with personal information.
Automatically through the Services, including information from your device when you use our products or services or visit our websites, and through cookies and similar technologies.
From our service providers, including when we engage them to provide technology or when they collect or process personal information on our behalf.
From our partners or other third parties.
How we use your personal information
Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:
Providing, personalizing and improving the Services. We use personal information to provide the Services, including fulfilling our contract with you, processing payments, managing orders, remembering preferences and items you are interested in, sending account-related notifications, processing purchases, returns, exchanges and other transactions, creating and maintaining your account, arranging shipping, facilitating returns and exchanges, allowing you to post reviews, and providing a personalized shopping experience, including product recommendations. This may include using personal information to personalize and improve the Services.
Marketing and advertising. We may use personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message or mail, and displaying online advertisements for products or services on the Services or other websites, including based on items you previously purchased, added to your cart or otherwise interacted with.
Security and fraud prevention. We use personal information to authenticate accounts, provide secure shopping and payment experiences, detect, investigate or respond to suspected fraudulent, illegal, dangerous or malicious activity, protect public safety and secure our Services. If you create an account, you are responsible for keeping your login credentials confidential and should not share your username, password or other access information with anyone.
Communicating with you. We use personal information to provide customer support, respond to requests, provide Services effectively and maintain our business relationship with you.
Legal purposes. We use personal information to comply with applicable law or respond to valid legal process, including requests from law-enforcement or government authorities, to investigate or participate in civil discovery, potential or actual litigation or other adversarial legal proceedings, and to enforce or investigate possible violations of our terms or policies.
How we disclose personal information
In certain circumstances, we may disclose personal information to third parties for legitimate purposes consistent with this Privacy Policy, including:
To Shopify, vendors and other third parties that provide services on our behalf, such as IT management, payment processing, analytics, customer support, cloud storage, order management and shipping.
To business and marketing partners to provide marketing services and show advertising. For example, we use Shopify to support personalized advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to direct us not to share information for targeted advertising or marketing based on your online activity across different merchants and websites.
When you direct, request or otherwise consent to disclosure to third parties, for example to ship products to you or through social-media widgets or login integrations.
To our affiliates or, more generally, within our corporate group.
In connection with a business transaction such as a merger or insolvency proceeding; to comply with legal obligations, including subpoenas, search warrants or similar requests; to enforce the Terms of Service or other policies; and to protect or defend the Services, our rights, and the rights of our users or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify and third parties that may be located in countries other than your own. In addition, to help protect, develop and improve our business, we use certain advanced Shopify features that incorporate data and information from your interactions with our store, other merchants and the Shopify platform. To provide these features, Shopify may use personal information collected from those interactions. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights regarding Shopify’s use of that information. For more information about how Shopify uses your personal information and the rights you may have, please review the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights regarding your personal information through the Shopify Privacy Portal.
Third-party websites and links
The Services may include links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of those sites, including the accuracy, completeness or reliability of information they contain. Information you provide in public or semi-public spaces, including on third-party social-media platforms, may also be visible to other users of the Services and users of those platforms without limitation as to its use by us or third parties. The inclusion of a link does not by itself imply endorsement of the third-party platform or its owners or operators unless expressly stated in the Services.
Children’s data
The Services are not intended for use by children, and we do not knowingly collect personal information from minors as defined by applicable law in your jurisdiction. If you are the parent or legal guardian of a child who has provided us with personal information, you may contact us using the details below to request deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) personal information of individuals under 16 years of age.
Security and retention of your information
Please note that no security measure is perfect or impenetrable, and we cannot guarantee “absolute security.” Information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to send us sensitive or confidential information.
How long we retain personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce applicable agreements and policies.
Your rights and choices
Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute, may apply only in certain circumstances and, in some cases, we may decline a request where permitted by law.
Right of access. You may have the right to request access to personal information we hold about you.
Right to deletion. You may have the right to request deletion of personal information we hold about you.
Right to correction. You may have the right to request that we correct inaccurate personal information we hold about you.
Right to data portability. You may have the right to receive a copy of personal information we hold about you and, in certain circumstances and subject to exceptions, request that we transfer it to a third party.
Managing communication preferences. We may send promotional emails, and you can opt out at any time by using the unsubscribe option in our emails. If you opt out, we may still send non-promotional emails, such as messages about your account or orders.
If you live in the United Kingdom or the European Economic Area (EEA), subject to exceptions and limitations under local law, you may also have the following rights:
Objection to and restriction of processing: You may have the right to ask us to stop or restrict processing of your personal information for certain purposes.
Withdrawal of consent: Where processing is based on your consent, you have the right to withdraw that consent. Withdrawal does not affect the lawfulness of processing carried out on the basis of consent before withdrawal.
You may exercise these rights through the options made available in the Services or by contacting us using the details below. For more information about how Shopify uses your personal information and the rights you may have, including rights relating to data processed by Shopify, visit https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing a request, as permitted or required by law. Under applicable law, you may designate an authorized agent to make requests on your behalf. Before accepting a request from an agent, we may require proof that you authorized the agent and may require you to verify your identity directly with us. We will respond within the timeframe required by applicable law.
Complaints
If you have a complaint about how we process personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us, or to lodge a complaint with your local data-protection authority. For the EEA, a list of data-protection authorities is available here.
International transfers
Please note that we may transfer, store and process your personal information outside the country where you live.
If we transfer personal information outside the European Economic Area (EEA) or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses (SCCs) or any equivalent contract issued by the relevant UK authority, as applicable, unless the transfer is made to a country recognized as providing an adequate level of protection.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal or regulatory reasons. We will post the updated Privacy Policy on this website, update the “Last updated” date and provide notice of changes where required by applicable law.
Contact
If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any rights available to you, email us at andreustores@gmail.com. For purposes of applicable data-protection law, we are the controller of your personal information.