★★★★★
Emma T.
Verified purchase
3 days ago
The quality really surprised me. It's soft and fleecy, feels lightweight, and my little dog stays super comfortable and protected from the wind.
Shipping policy
Shipping Policy
At HugPup™, we work to make sure your order arrives safely and with the best possible experience.
1) Shipping areas
We ship worldwide (to countries available at checkout).
If your country does not appear, it means we do not currently ship to that destination.
2) Processing time
Orders are processed within 1 to 3 business days (Monday to Friday).
During high-demand periods (sales, Christmas, promotions), processing may take a little longer.
3) Estimated delivery time
Once shipped, the usual delivery time is:
6 to 12 business days (USA)
📌 Important: These timeframes are estimates. Delays may occur for reasons beyond our control (high logistics demand, carrier issues, or transit inspections).
4) Shipping costs
Shipping costs are shown before you complete your purchase, directly at checkout.
Some promotions may include free shipping or temporary discounts.
5) Order tracking
When your order ships, you will receive an email with tracking information (when available) so you can check its status.
6) Customs and taxes
We do not handle customs procedures.
Some destinations may apply inspections or additional charges (duties/VAT), depending on the country and carrier.
If applicable, these charges are the customer’s responsibility.
7) Incorrect or incomplete address
Please check your details carefully (street, number, apartment/unit, postal code, phone number).
If the order is shipped with incorrect information and the package is returned to the sender, we may:
reship it (with an additional charge), or
issue a refund for the product only, deducting shipping/handling costs if applicable.
8) Order returned due to non-collection or absence
If a package is returned because it was not collected on time, due to repeated absence, or because of issues attributable to the recipient, the same policy described above will apply.
9) Order marked “delivered” but not received
If the carrier marks your order as delivered and you have not received it:
Check with neighbors, your building reception/concierge, or the pickup point.
Contact us within the next 48 hours so we can open an investigation.
10) Damaged product or other issue
If your order arrives damaged or there is another issue, contact us within 24–48 hours of delivery and attach photos of the package and product.
📩 Contact: andreustores@gmail.com